Logistics & support services

Logistics services:

  • LS1: central location delivery to partner or to end-user (drop shipment)
  • LS2: pre-configuration + on-site shipment (drop shipment)

Support and Hardware Maintenance services

Support web portal 24×7 access to software releases, technical documentation and online knowledge base
Technical support

Usiness Hours(1)

PHONE, EMAIL and WEB

(1). Business Hours includes: Paris office: Monday to Friday – 8 am to 6 pm CET/CEST Boston office: Monday to Friday – 9 am to 9 pm EST/EDT Except January 1st and December 25th


Non Business Hours
(2)

ON-CALL – Limited to Priority 1 and 2 cases

(2). All time that does not match Standard Business Hours

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