Get transparent network operations & governance

Enterprise environments change fast: new business models, innovative products and services, mergers and acquisitions, new methods to interact with employees, partners and customers. All is supported by a handful of continuously changing processes implemented by applications and IT infrastructure. These new IT transformations greatly increase network complexity and put project teams under pressure.


IT departments need transparent network operations and WAN Governance to continually align application performance with business objectives in an organized and cost efficient manner,


Today, how do you manage the challenges? How do you:

  • Gain lines of business and IT executives’ sponsorship?
  • Tackle IT governance in a phased approach?
  • Establish clear success objectives and communicate SLAs achievements with business lines?
  • Manage continuous improvement in the governance process?
  • Identify which applications are using network resources and how?
  • Control business lines ‘shadow IT’ activities?
  • Reduce the time to manage incidents and quickly determine the root cause of a problem before it impacts end-users productivity?
  • Justify network upgrades and budget?


What if your IT Organization could:

  • Take the leadership of organizing and managing the alignment between changing business requirements and IT strategy?
  • Provide simple KPIs to manage application SLAs and ease communications with business managers?
  • Manage application performance and ‘shadow IT’ to ensure business critical applications will not be impacted by non-centrally approved applications?
  • Get proactive alerting to reduce Mean Time To Innocence and prevent application performance problems?
  • Manage the perfect tradeoff between IT sizing and application performance, while significantly reducing costs at the same time?


Using Ipanema, our customers have addressed all these concerns, with tangible benefits, by being able to:

  • Lead a regular three month WAN governance process with business lines;
  • Leverage the Application Quality Score (AQS) to reduce all technical metrics into a simple [0-10] indicator and drive the governance process;
  • Reduce the number of incident calls related to business applications performance by 50%;
  • Create synergy between business stakeholders and IT by sharing performance objectives and sizing responsibilities;
  • Transform the IT department’s reputation and positioning from a techno-centric organization to trusted advisers that work together with business stakeholders to guarantee the company success.

Features

Benefits

  • Lead a regular three month WAN governance process with business lines.
  • Leverage the Application Quality Score (AQS) to reduce all technical metrics into a simple [0-10] indicator and drive the governance process.
  • Reduce the number of incident calls related to business applications performance by 50%.
  • Create synergy between business stakeholders and IT by sharing performance objectives and sizing responsibilities.
  • Transform the IT department’s reputation and positioning from a techno-centric organization to trusted advisers that work together with business stakeholders to guarantee the company success.

Compatible with…

  • CxO Dashboards
  • Internal SLA & SLO
  • IT Scorecards & KPI
  • Manage Shadow IT

Resources

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