- AS A SERVICE
To help you concentrate on your network and application performance and get the highest and easiest usage of your Ipanema® System, Ipanema provides a comprehensive set of services and support options.
How to contact Ipanema's technical support?
If you would like to report a problem please e-mail us at the above address.
Logistics and Support Services
- LS1: central location delivery to partner or to end-user (drop shipment)
- LS2: pre-configuration + on-site shipment (drop shipment)
- LS3: pre-configuration + on-site shipment + installation
- Support Level 1 - Client inquiries and problem verification
- Support Level 2 - Problem trouble-shooting and work-around
- Support Level 3 - Bridge with R&D
Support and Hardware Maintenance services
- Web support access: 24 x 7
- Helpdesk access: 8 x 5 (France and US)
- Hardware maintenance: advance shipment Next Business Day (NBD)