Logistics and Support Services
Logistics services:
- LS1: central location delivery to partner or to end-user (drop shipment)
- LS2: pre-configuration + on-site shipment (drop shipment)
- LS3: pre-configuration + on-site shipment + installation
Support levels
- Support Level 1 - Client inquiries and problem verification
- Support Level 2 - Problem trouble-shooting and work-around
- Support Level 3 - Bridge with R&D
Support and Hardware Maintenance services
- Web support access: 24 x 7
- Helpdesk access: 8 x 5 (France and US)
- Hardware maintenance: advance shipment Next Business Day (NBD)
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The Ipanema System enables any large enterprise to have full control and optimization of their global networks; private cloud, public cloud or both. It unifies performance across disparate networks. It dynamically adapts to whatever is happening in these networks and guarantees constant control of critical applications. It is the only system with a central management and reporting platform that scales to the levels required by service providers and large enterprises. Le système Ipanema permet à toute grande entreprise d’exercer un contrôle total et une optimisation maximale de ses réseaux WAN; cloud privé, cloud public ou les deux. Il unifie la performance au travers de réseaux hybrides et s’adapte dynamiquement aux changements sur le réseau pour garantir la performance des applications en toute circonstance. Ipanema est le seul système possédant une plateforme de gestion et de reporting centralisée qui s’adapte aux dimensions requises par les opérateurs télécoms et les grandes entreprises. The Ipanema System enables any large enterprise to have full control and optimization of their global networks; private cloud, public cloud or both. It unifies performance across disparate networks. It dynamically adapts to whatever is happening in these networks and guarantees constant control of critical applications. It is the only system with a central management and reporting platform that scales to the levels required by service providers and large enterprises. Das Ipanema System bietet großen Unternehmen eine Lösung zur lückenlosen Überwachung, Steuerung und Optimierung ihrer globalen Netzwerke in allen Cloud-Umgebungen: Private, Public und Hybrid Clouds. Das System sorgt für eine einheitliche, durchgängige Steuerung der Performance über unterschiedliche Netze. Das System nimmt dynamisch Anpassungen vor, sobald neue Situationen in diesen Netzwerken auftreten und garantiert die ununterbrochene Kontrolle geschäftskritischer Anwendungen. Es ist das einzige System mit einer zentralen Management- und Reporting-Plattform. Aufgrund seiner hohen Skalierbarkeit deckt es die Anforderungen großer Telekommunikationsanbieter und großer Unternehmen ab. |
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