Information

To help you concentrate on your network and application performance and get the highest and easiest usage of your Ipanema® System, Ipanema provides a comprehensive set of services and support options.

How to contact Ipanema's technical support?

E-mail: support@ipanematech.com

If you would like to report a problem please e-mail us at the above address.

For online support
click here.

Logistics and Support Services

Logistics services:

LS1: central location delivery to partner or to end-user (drop shipment)
LS2: pre-configuration + on-site shipment (drop shipment)
LS3: pre-configuration + on-site shipment + installation

Support levels

Support Level 1 - Client inquiries and problem verification
Support Level 2 - Problem trouble-shooting and work-around
Support Level 3 - Bridge with R&D

Support and Hardware Maintenance services

Web support access: 24 x 7
Helpdesk access: 8 x 5 (France and US)
Hardware maintenance: advance shipment Next Business Day (NBD)

Download the Logistics and Support brochure