Logistics and Support Services

Logistics services:

  • LS1: central location delivery to partner or to end-user (drop shipment)
  • LS2: pre-configuration + on-site shipment (drop shipment)


Support and Hardware Maintenance services

Support
web portal
24x7 access to software releases, technical documentation and online knowledge base
Technical
support

Business Hours(1)

PHONE, EMAIL and WEB

(1). Business Hours includes: Paris office: Monday to Friday – 8 am to 6 pm CET/CEST Boston office: Monday to Friday – 9 am to 9 pm EST/EDT Except January 1st and December 25th


Non Business Hours
(2)

ON-CALL – Limited to Priority 1 and 2 cases

(2). All time that does not match Standard Business Hours