Enable full visibility over application usage and performance:
Discover and classify applications – Ipanema discovers which applications run over the network anywhere, anytime. Each user flow is automatically classified by the embedded application inspection software having a complete dictionary of business and non-business applications. Applications can be defined using Layer 3 to Layer 7 criteria. For example, Video, Citrix and HTTP applications can be defined based on video codec, published application names and URLs, respectively.
Measure application usage and performance – Ipanema reports use many different performance metrics. TCP RTT (Round Trip Time), TCP SRT (Server Response Time) and TCP retransmits – among many others - enable a breakdown of the network and server contributions to transaction response times. Unique “one-way” metrics (including transit delay, loss and jitter) provide the highest precise information about the performance of any protocol, including UDP flows used in VoIP, video and tele-presence. These one-way metrics are unique to represent the actual performance delivered to the end-users and to precisely show the respective contribution of the network and the servers to the performance of each application.
Understand the performance of Cloud applications – Dedicated Cloud Application Monitoring (CAM) reports provide visibility on the delivered performance to the users by public and private cloud providers in IAAS, PAAS and SAAS application delivery model. It shows the number of users and various transaction characteristics (size, response and transaction time, etc.) for each application as seen by users on each site.
Manage Application SLAs - Two high-level indicators are computed to assess application performance: MOS and AQS. MOS (Mean Opinion Score) is computed using ITU’s E-Model and applies to voice flows, while AQS (Application Quality Score®) follows an Ipanema proprietary model that applies to all data and video applications. These KPIs allow enterprises to drive the performance from Application SLAs over their global WAN. They are available in multiple formats including an iPhone/iPad application.
Report on usage and performance throughout the enterprise’s organization – Ipanema’s reporting offers numerous templates including detailed technical reports for network managers as well as summary reports to communicate with C-level managers on usage and performance. Reports are updated in real-time with clickable views and hyperlinks to support drilldown into data details. They include the flexibility to go back in time using intuitive slider controls. Report templates cover:
- Usage and performance reports for network and site managers
- Technical reports for helpdesk teams
- High-level reports for CXOs
- SLM and SLA reports
Proactively troubleshoot application performance - Ipanema captures a global real-time view of application behavior and performance. Top-level views provide compact, real-time representations of application performance, including color coding the quality of flows according to AQS and MOS metrics. Alarms can be set for any local or global performance event - for example when the MOS of a VoIP call drops below a programmable threshold at the company headquarters. Once a problem has been identified through an alarm or a Red/Amber/Green (RAG) indicator, it is possible to progressively drill down to an “oscilloscope view” for a graphic representation of the relevant real-time technical metrics.