Application SLAs

If you aspire to create, monitor and enforce application SLAs…You need Ipanema!

You are convinced that what really matters at the end of the day is the end-user’s experience. With that in mind, you would like to be able to define, implement and monitor application-centric SLAs. You are aware of the traditional SLAs being offered by your telecom service provider. They are useful, but they don’t tell you much about end-to-end application performances over the network.

However, your service provider is suggesting a new set of SLAs linked to their CoS offering. They are based on technical link level indicators such as losses or transit delays. But these indicators are not directly linked to the performance of applications, they are based on simulations and they are not always end-to-end. What you want are SLAs representative of the performance of applications, based on real delivered quality and covering the performance end-to-end.

Well, this is possible with the Ipanema Solution. The System allows you to monitor all applications in real-time, the network contribution to quality of experience of the real end-user flows using high-level indicators such as ITU’s Mean Opinion Score (MOS) or Ipanema's proprietary Application Quality Score (AQS). It does this using its central management software and dedicated appliances, deployed at the edges of your WAN. Using the Ipanema Solution you can define acceptable application performance with the end-users. The system will then (using its optimization function), guarantee that you receive the defined performance level for critical applications and monitor the services received against these SLAs for all applications.

According to Kourosh Teimoorzadeh, SFR’s Network and IP Transport Director, “The Ipanema Solution brings to user companies detailed information which is needed to define and control their SLAs”.

Thanks to the Ipanema Solution, the low-value standard network SLAs are complemented by much more meaningful SLAs set at the application level.