QoE (Quality of Experience)

Quality of Experience (QoE), some times also known as "Quality of User Experience," is a subjective measure of a customer's experiences with a service or an application. It looks at a the offering from the standpoint of the customer or end user, and asks, "What is essential in providing you with the experience you desired and/or expected?". When applied to telephony, QoE can be measure with the Mean Opinion Score (MOS). When applied to other applications, QoE can be measured using response times or Application Quality Scores (AQS).

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