Ipanema and Services Management in the ITIL approach
Over the last few years, information technology has become key to nearly all core company activities. It has therefore become vital to know precisely to what extent efficiency and profitability are dependent on its correct operation. As a rule, the network accounts for the greatest recurring cost in an IT budget. Delivering applications at all times with the appropriate performance levels across the network is one of the major concerns for an IT team. Furthermore, the ongoing evolution of this emerging activity continues to transform an organization. There is a clear need to move teams away from a purely technical role to one involving greater control. One of the difficulties facing this change is a lack of simple tools able to directly represent and implement the new IT management processes. The Ipanema System is a new generation tool, specially adapted to support the management of application services across the network.